Get valuable product insights from Intercom conversations

Find recurring user needs in Intercom conversations and other feedback channels faster, and make better-informed product decisions.

Intercom messages stored in Shipright for feedback
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Used by talented teams at
  • DigitalOcean is using Shipright
  • You Need A Budget is using Shipright
  • Lola is using Shipright
  • Dashmote is using Shipright

Avoid feedback silos

Don’t miss out on rich product insights from channels like Intercom. Get select feedback from Intercom and other channels in one spot for the product team to review and use.

Feedback in one spot
  • Capture feedback anywhere on the Web

    Capture user feedback anywhere on the Web with our browser extension

  • Import bulk feedback

    Import bulk feedback, such as survey results or interview data

  • Sync Intercom data

    Autosync all or only tagged Intercom conversations

  • Create interview notes

    Create notes during interviews, user tests, or customer calls

  • Forward insightful e-mails

    Let anyone on your team forward insightful e-mails to Shipright

  • More integrations coming soon

    More integrations coming soon

Find feedback that matters with ease

Easily search through all your feedback & take things like customer segments, subscription plans, and personas into account.

Easily search all feedback

Extract recurring needs & requests faster

No more messy sheets to keep track of recurring problems, needs, or other findings. We help you easily synthesize, store, and organize them as insights.

Extract insights from feedback

Gauge what's most important

Have one place to view all your user insights sorted by importance. Better understand what matters most to whom and why.

Insights prioritized

A shared understanding

Share insights or invite team members to browse feedback, help you find insights, or consume insights with all the context they need.

Invite team members

Back design & product decisions

Share your insights on backlog stories or roadmap items to demonstrate what inspired them. It provides all the context to back decisions and shape better solutions.

Back product decisions
Liz from Lola uses Shipright

“With feedback coming from all directions, Shipright helps store and organize it all. Simpler review process for faster product decisions!”

Liz Mongrello — User Research Coordinator at Lola

Sign up for a 14-day trial